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You want coffee in a coffee shop, that's 60 cents. But at Starbuck's, if
it's Cafe Latte: $3.50. Cafe Creamier: $4.50. Caffe Suisse: $9.50. For each
French word, another four dollars.
Why does a little cream in coffee make it worth $3.50?
Go into any coffee shop; they'll give you all the cream you want until you're
blue in the face. Forty-million people are walking around in coffee shops
with jars of cream: "Here's all the cream you want!" And it's still 60 cents.
You know why? Because it's called "coffee."
You want cinnamon in your coffee? Ask for cinnamon in a coffee shop; they'll
give you all the cinnamon you want. Do they ask you for more money because
it's cinnamon? It's the same price for cinnamon in your coffee as for coffee
without cinnamon - 60 cents, that's it.
But not in Starbucks. Over there, it's Cinnamonnier - $9.50. You want a refill
in a regular coffee shop, they'll give you all the refills you want until
you drop dead. You can come in when you're 27 and keep drinking coffee until
you're 98. And they'll start begging you: "Here, you want more coffee,you
want more, you want more?"
Do you know that you can't get a refill at Starbucks?
A refill is a dollar fifty. Two refills, $4.50. Three refills, $19.50 So,
for four cups of coffee- $35.00. And it's burnt coffee. It's burnt coffee
at Starbucks, let's be honest about it. If you get burnt coffee in a coffee
shop, you call a cop. You say, "It's the bottom of the pot. I don't drink
from the bottom of the pot. But when it's burnt at Starbucks, they say, "Oh,
it's a blend. It's a special bean from Argentina....." The bean is in your
head.
And there're no chairs in those Starbucks. Instead, they have these high
stools. You ever see these stools? You haven't been on a chair that high
since you were two.
Do you remember what a cafeteria was? In poor neighborhoods all over this
country, they went to a cafeteria because there were no waiters and no
service. And so poor people could save money on a tip.
Cafeterias didn't have regular tables or chairs either. They gave coffee
to you in a cardboard cup. So because of that you paid less for the coffee.
You got less, so you paid less.
It's all the same at Starbucks - no chairs, no service, a cardboard cup for
your coffee - except in Starbucks, the less you get, the more it costs. By
the time they give you nothing, it's worth four times as much !
Am I exaggerating? Did you ever try to buy a cookie in Starbucks? Buy a
cookie in a regular coffee shop. You can tear down a building with that cookie.
And the whole cookie is 60 cents.
At Starbucks, you're going to have to hire a detective to find that cookie,
and
it's $9.50. And you can't put butter on it because they want extra. Do you
know that if you buy a bagel, you pay extra for cream cheese in Starbucks?
Cream cheese, another 60 Cents. A knife to put it on, 32 cents. If it reaches
the bagel, 48 cents. That bagel costs you $312.
And they don't give you the butter or the cream cheese. They don't give it
to you. They tell you where it is. "Oh, you want butter? It's over there.
Cream cheese? Over here. Sugar? Sugar is here."
Now you become your own waiter. You walk around with a tray. "I'll take the
cookie. Where's the butter? The butter's here. Where's the cream cheese?
The cream cheese is there." You walked around for an hour and a half selecting
items, and then the guy at the cash register has a glass in front of him
that says "Tips."
You're waiting on tables for an hour, and you owe him money? Then there's
a sign that says please clean it up when you're finished.
They don't give you a waiter or a busboy. Now you've become the janitor.
Now you have to start cleaning up the place.
If I said to you, "I have a great idea for a business. I'll open a whole
new type of a coffee shop. A whole new type. Instead of 60 cents for coffee
I'll charge $2.50, $3.50, $4.50, and $5.50. Not only that, I'll have no tables,
no chairs, no water, no busboy, and you'll clean it up for 20 minutes after
you're finished." Would you say to me, "That's the greatest idea for a business
I ever heard! We can open a chain of these all over the world!" No, you would
put me right into a sanitarium.
Starbucks can only get away with it because they have French titles for
everything. And I say this with the highest respect, because I don't like
to talk about people.
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